Returns & Exchanges

How can we help you?

Have a question? Feel free to check out our FAQs below.

Quick Actions

Returns & exchanges

Start your return

Track my order

Check your order status

Contact us

Returns & Exchanges

What is your return policy? +-

Returns and exchanges are available exclusively for customers who purchased Checkout+ at the time of their order. If Checkout+ was not added at checkout, all sales are final — no returns or exchanges will be accepted.

For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can start your return or exchange here.

Return and exchange requirements

Items must be in original condition, with no signs of wear or damage
Must be in original packaging (bracelet cards, pouches, tags, etc.)
Returns must be shipped from the same country they were delivered to
You'll need your order number to get started

What can't be returned?

Even with Checkout+, the following are non-returnable:

Bracelet Club
Sustainable shipping
E-Gift Cards
Checkout+

*Please note that original shipping fees aren't refundable.

How do I start a return or an exchange? +-

If you purchased Checkout+ you can return or exchange eligible items within 30 days of your order using our [returns portal](/content/apps/redo/returns-portal/login "Returns portal"/index.html). Just enter your order number and follow the steps.

A few things to keep in mind:

If Checkout+ was not added at checkout, all sales are final — no returns or exchanges will be accepted.
Items must be in original condition with no signs of wear or damage
Include all original packaging (bracelet cards, pouches, tags, etc.)
Returns and exchanges must be shipped from the same country they were delivered to
You'll need your order number to get started

My item arrived damaged or broke after a while — what can I do? +-

If your item arrived damaged or broke soon after wearing and you purchased Checkout+ package protection you can submita claim for the damaged item by visiting the Checkout+ Claims Portal here:

https://www.puravidabracelets.com/apps/redo/returns-portal/login

Here are a few things to note:

We can't replace bracelets that have been cut, shortened, or re-burned.
We can only offer replacements for items purchased directly from puravidabracelets.com. For in-store purchases, please contact the original retailer.

How do I return my in-store purchase +-

At this time, we’re not able to process in-store returns through our website. To return an item purchased in-store, just head back to the retail location where you made the purchase.

Be sure to bring your receipt with you—the store team will take it from there!

What if I received a gift? +-

Got a gift? We’ve got you! Just send us the order number—or the email of the awesome person who gifted it to you—and we’ll take it from there.

Sign in to your account

Email me with updates and offers

By signing in, you agree to our privacy policy and terms of service

Having issues signing in?

Use one of the following methods below to sign in.

Gift Card Balance

Enter the code below to redeem your gift card

Lookup Gift Card

Ways to earn View activity

Place an order

Earn cash back for every $1 spent

Place an order

25 Points

Complete Your Style Profile!

25 Points

Complete Your Style Profile!

Follow on Instagram

5 Points

Follow on TikTok

5 Points

Celebrate a birthday

30 Points

Edit Date

Celebrate Loyalty Anniversary

50 Points

Celebrate Loyalty Anniversary

Subscribe to Emails

10 Points

Post a product review

15 Points

Post a product review

Make 3 Purchases

50 Points

Make 3 Purchases

Make 5 Purchases

100 Points

Make 5 Purchases

Make 8 Purchases

200 Points

Make 8 Purchases

Subscribe to Bracelet Club

50 Points

Subscribe to Bracelet Club

VIP Tier Upgrade Points

50 Points

VIP Tier Upgrade Points

Refer a Friend & Earn View referral activity

Refer a friend who makes a purchase and both of you will claim rewards.

They will get

$5 off coupon

You will get

$5 off coupon

Your referral link to share

referrals completed so far

Share Share

Your referrals

VIP Status

VIP Tiers

Gain access to exclusive rewards

Member\ \ Spend $0.00 Insider\ \ Spend $100.00 Icon\ \ Spend $200.00

Rewards

Redeemed rewards

Points activity

Send Store Credit

Your balance:

Transfer credit to a friend or family member. They'll receive an email or SMS with a link to redeem the credit. The credit will be instantly deducted from your account and refunded to you if not claimed within 30 days.

Amount

Message (optional)

Generate Gift URL

Share this link with your friend:

Send another credit

Your balance:

Sorry, you don't have enough credit right now to send.

Transfer History


.
.

Claim Store Credit

You received undefined!

undefined sent you store credit

Someone sent you undefined

Claim Store Credit

Buy Gift Card

undefined Gift Card Value

Recipient Name

Recipient Email

Delivery Date

Message

Add to Cart

Select Your Free Gift

Your membership includes a free gift. Choose an option below to add it to your cart.

Loading gift card

You have redeemed your Gift Card sent you a Gift Card

GIFT CARD

FROM

Welcome

You have points

Points\ \ My Rewards Credit\ \ Join our Membership

My Credit

ID:

Copy ID

Manage Subscriptions

Points expire

Use the Previous and Next buttons to browse the carousel.

\ \ Made of Friendship Material\ \ Shop the original Pura Vida bracelet.](/content/collections/all-bracelets/index.html)

Your Orders

undefined

Style Profile

Email Name

My Addresses

In-Store Sign-In

Show this code to a store associate at checkout to sign in to your account from a retail store.

Log out

Style Profile

Saved from Cart

Favorites

Collections

All Favorites

Shipping Addresses

Add Shipping Address

Edit Shipping Address

ShareCopy link

Manage Membership


.

www.puravidabracelets.com

www.puravidabracelets.com is blocked