# How can we help you? Have a question? Feel free to check out our FAQs below. ## Quick Actions ### Returns & exchanges [Start your return](/content/apps/redo/returns-portal/login/index.html) ### Track my order [Check your order status](/content/pages/track-my-order/index.html) ### Contact us [We're here to help](https://puravidabracelets.kustomer.help/contact/contact-us-jn23-ByJPhOe3i) [Frequently Asked](/content/pages/frequently-asked-questions/index.html) [Orders & Shipping](/content/pages/orders-shipping/index.html) [Returns & Exchanges](/content/pages/returns-exchanges/index.html) [Discounts & Promotions](/content/pages/discounts-promotions/index.html) [Product Information](/content/pages/product-information/index.html) [Account & Login](/content/pages/returns-exchanges#rivo/index.html) [PV Rewards](/content/pages/pv-rewards-faq/index.html) [Bracelet Club](/content/pages/bracelet-club-subscription/index.html) ## Returns & Exchanges What is your return policy? +- Returns and exchanges are available exclusively for customers who purchased **Checkout+** at the time of their order. If Checkout+ was not added at checkout, all sales are **final** — no returns or exchanges will be accepted. For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can [start your return or exchange here](/content/apps/redo/returns-portal/login/index.html). ### Return and exchange requirements - Items must be in original condition, with no signs of wear or damage - Must be in original packaging (bracelet cards, pouches, tags, etc.) - Returns must be shipped from the same country they were delivered to - You'll need your order number to get started ### What can't be returned? Even with Checkout+, the following are non-returnable: - Bracelet Club - Sustainable shipping - E-Gift Cards - Checkout+ _\*Please note that original shipping fees aren't refundable._ How do I start a return or an exchange? +- If you purchased Checkout+ you can return or exchange eligible items within 30 days of your order using our [returns portal](/content/apps/redo/returns-portal/login "Returns portal"/index.html). Just enter your order number and follow the steps. ### A few things to keep in mind: - If Checkout+ was not added at checkout, all sales are **final** — no returns or exchanges will be accepted. - Items must be in original condition with no signs of wear or damage - Include all original packaging (bracelet cards, pouches, tags, etc.) - Returns and exchanges must be shipped from the same country they were delivered to - You'll need your order number to get started My item arrived damaged or broke after a while — what can I do? +- If your item arrived damaged or broke soon after wearing and you purchased Checkout+ package protection you can submita claim for the damaged item by visiting the Checkout+ Claims Portal here: https://www.puravidabracelets.com/apps/redo/returns-portal/login ### Here are a few things to note: - We can't replace bracelets that have been cut, shortened, or re-burned. - We can only offer replacements for items purchased directly from puravidabracelets.com. For in-store purchases, please contact the original retailer. How do I return my in-store purchase +- At this time, we’re not able to process in-store returns through our website. To return an item purchased in-store, just head back to the retail location where you made the purchase. Be sure to bring your receipt with you—the store team will take it from there! What if I received a gift? +- Got a gift? We’ve got you! Just send us the order number—or the email of the awesome person who gifted it to you—and we’ll take it from there. Sign in with Shop ## Sign in to your account Email me with updates and offers OR [Sign in or Sign up](/content/customer_authentication/login?return_to=%2F%23rivo/index.html) Sign in with Sign in with Google By signing in, you agree to our [privacy policy](/content/pages/privacy-policy/index.html) and [terms of service](/content/pages/terms-of-use/index.html) Having issues signing in? Use one of the following methods below to sign in. - [Try sending another code](/content/pages/returns-exchanges#rivo/index.html) - [Sign in with an email and password](/content/account/login?skip_rivo_redirect=true/index.html) - [Sign in with Google](/content/pages/returns-exchanges#rivo/index.html) - [Sign in to an existing account with Shop Pay](/content/pages/returns-exchanges#/index.html) Gift Card Balance Enter the code below to redeem your gift card Lookup Gift Card Ways to earn [View activity](/content/pages/returns-exchanges#rivo-transactions/index.html) Place an order Earn cash back for every $1 spent Place an order Sign up 25 Points Sign up Complete Your Style Profile! 25 Points Complete Your Style Profile! Follow on Instagram 5 Points Follow Follow on TikTok 5 Points Follow Celebrate a birthday 30 Points Edit Date Celebrate Loyalty Anniversary 50 Points Celebrate Loyalty Anniversary Subscribe to Emails 10 Points Subscribe Post a product review 15 Points Post a product review Make 3 Purchases 50 Points Make 3 Purchases Make 5 Purchases 100 Points Make 5 Purchases Make 8 Purchases 200 Points Make 8 Purchases Subscribe to Bracelet Club 50 Points Subscribe to Bracelet Club VIP Tier Upgrade Points 50 Points VIP Tier Upgrade Points Refer a Friend & Earn [View referral activity](/content/pages/returns-exchanges#rivo-referral-transactions/index.html) Refer a friend who makes a purchase and both of you will claim rewards. They will get $5 off coupon You will get $5 off coupon Your referral link to share referrals completed so far [Share](sms:?&body=%0A%0A)[Share](mailto:?subject=Refer%20a%20Friend%20%26%20Earn&body=) Your referrals . . Show more VIP Status VIP Tiers Gain access to exclusive rewards [Member\\ \\ Spend $0.00](/content/pages/returns-exchanges#rivo-vip-tier--549729/index.html) [Insider\\ \\ Spend $100.00](/content/pages/returns-exchanges#rivo-vip-tier--549730/index.html) [Icon\\ \\ Spend $200.00](/content/pages/returns-exchanges#rivo-vip-tier--549731/index.html) Rewards Redeemed rewards Points activity . . Show more Send Store Credit Your balance: Transfer credit to a friend or family member. They'll receive an email or SMS with a link to redeem the credit. The credit will be instantly deducted from your account and refunded to you if not claimed within 30 days. Amount Message (optional) Generate Gift URL Share this link with your friend: [Send another credit](/content/pages/returns-exchanges#/index.html) Your balance: Sorry, you don't have enough credit right now to send. #### Transfer History | | | | | --- | --- | --- | | . | | . | | | | | | | Show more Claim Store Credit You received undefined! undefined sent you store credit "" Someone sent you undefined "" Claim Store Credit Email Sign in to claim your gift Buy Gift Card undefined Gift Card Value Recipient Name Recipient Email Delivery Date Message Add to Cart Select Your Free Gift Your membership includes a free gift. Choose an option below to add it to your cart. Loading gift card Loading gift card You have redeemed your Gift Card sent you a Gift Card GIFT CARD TO FROM Welcome You have points [Points\\ \\ My Rewards](/content/pages/loyalty-program/index.html) [Credit\\ \\ Join our Membership](/content/pages/returns-exchanges/index.html) My Credit ID: Copy ID [Manage Subscriptions](/content/tools/recurring/portal/32268727ae952b05c259d40b/overview?token=ec7d2ab13f0e4719a201c0ebfda0d9a2&sce=1/index.html) Points expire Use the Previous and Next buttons to browse the carousel. ## Recently Viewed No recently viewed products Use the Previous and Next buttons to browse the carousel. [Saved from Cart](/content/pages/returns-exchanges#rivo-saved/index.html) Use the Previous and Next buttons to browse the carousel. 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[Log out](/content/pages/returns-exchanges#rivo-logout/index.html) Style Profile . Saved from Cart Favorites ### Collections ### All Favorites Shipping Addresses , [Add Shipping Address](/content/pages/returns-exchanges#rivo-add-shipping-address/index.html) Add Shipping Address Edit Shipping Address ShareCopy link Manage Membership Manage Membership | | | | | --- | --- | --- | | . | | | | | | | [Powered by](https://rivo.io/?utm_source=widget&utm_campaign=powered-by) www.puravidabracelets.com # www.puravidabracelets.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension www.puravidabracelets.com # www.puravidabracelets.com is blocked This page has been blocked by an extension - Try disabling your extensions. 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